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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Alexandra Domin

September 12, 2025

5  out of  5
rating by Alexandra Domin
"Informative, professional, and reliable. I won't do business elsewhere."
We responded:
"Hey Alexandra, it was a pleasure getting to know you and thanks again for the kind words. We are always here to make things go right. "
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Robert Carlin

September 8, 2025

5  out of  5
rating by Robert Carlin
"Great service on our car and home recently picked up a camper Personal service great to work with!"
We responded:
"Robert thank you for a great review. Enjoy the next adventure with the family."
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Nina Poliak

September 6, 2025

5  out of  5
rating by Nina Poliak
"I love working with Chris. He is an excellent insurance agent. We have only positive experience with him. He is knowledgeable and kind."
We responded:
"Nina thank you so much for the 5 star review. We value you and appreciate the opportunity to help protect you and the family. "
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Lisa Marie Miller

September 2, 2025

5  out of  5
rating by Lisa Marie Miller
"Chris and his team are on top of everything. They also return message promptly when you have questions."
We responded:
"Thank you for the 5 star review , Lisa. We really appreciate the feedback. We are always here to help answer your questions about your auto and home insurance. "
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Paul N

August 22, 2025

5  out of  5
rating by Paul N
"I've known Chris for years and he is simply great to work with and a kind person as well. I just signed up with him for auto and home and the process was simple and his rates were the best I found."
We responded:
"Thank you Paul, welcome to the agency as a new policy holder. We are happy we can offer great rates with exceptional service. Looking forward to our new relationship. "
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Veronica Gray

August 19, 2025

5  out of  5
rating by Veronica Gray
"Chris went over all my insurance & made adjustments where needed"
We responded:
"Always great to see our valued policy holders. Glad we can help things go right."
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Sue Nuss

July 7, 2025

5  out of  5
rating by Sue Nuss
"I have complete trust in Chris. He helped me with expediency to work on my claim and resolve issues. I wouldn’t hesitate to reach out to him for any insurance assistances"
We responded:
"Thank you Sue for the wonderful review. We strive to help find the correct coverage as well as helping you make life go right. "
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Thomas Mitchell

May 28, 2025

5  out of  5
rating by Thomas Mitchell
"Very helpful and fast. Damon is always on point and gets my request processed asap. Thanks."
We responded:
"Thomas thank you for the 5 star review. We are always here to be your risk advisor. "
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Logan Gift

May 23, 2025

1  out of  5
rating by Logan Gift
"He acted like a dick when we tried to get him to actually do his job and help us out with our policies."
We responded:
"Thank you for taking the time to leave us a review we apologize for any frustration or inconvenience you experience on your insurance journey.Sometimes as we work to manage expectations of our policy holders they do not like the outcomes that are present to them. We apologize for the vulgarity used in this post to all of our clients and future ones, as you can see what we are working with. We will work to have this post removed as quickly as possible. "
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Ed Fach

March 3, 2025

5  out of  5
rating by Ed Fach
"Outstanding service wonderful people to work with made everything very easy and simple to take care of"
We responded:
"We appreciate your review. We are delighted to know you had a great experience with our state farm office and Chris Madonna agency. If you ever need assistance in the future, please don't hesitate to reach out. We are here to help!"
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Christian V Boulange

March 1, 2025

5  out of  5
rating by Christian V Boulange
"It was great to discuss my business insurance with Chris. He is very knowledgeable and always looking at my best interest. Thanks"
We responded:
"Thank you for taking the time to share your thoughts. We're glad to know you're satisfied with the service at our state farm office.If you ever have any questions or need assistance, we're here to help"
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Sam Masemer

January 21, 2025

5  out of  5
rating by Sam Masemer
"Chris is a great agent and an even better human. The reason why Chris is a great agent is because he knows his craft and takes the time to explain complex products in an easy to understand manner. He found a few gaps I had in my coverage….fixed the problem….and now I am in excellent shape. Chris is a tremendous human because he is a great family man….puts others needs in front of his own….and everyone that spends time with him comes away a better person. If you can’t tell, I highly recommend working with Chris because you get more than an agent. You get a person that cares about you."
We responded:
"Thank you so much for the kind words. The Team and I strive to put our policy holders first. Looking forward to growing our relationship. "
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Michelle P

November 21, 2024

5  out of  5
rating by Michelle P
"*Update* I can’t say enough great things about my experience with Chris Madonna at State Farm! After a recent accident, I was expecting the claims process to be stressful, but Chris made it an absolute breeze. From start to finish, he handled everything with professionalism, efficiency, and genuine care. He kept me informed every step of the way and ensured the process was as smooth as possible. I couldn’t be happier with the service I received—Chris truly goes above and beyond for his clients. If you’re looking for an agent who makes life’s unexpected moments easier, Chris is the one to call. Highly recommend! Previous review: I recently had the pleasure of working with Mike and I couldn’t be happier with the experience. Mike has been efficient, responsive and offers a personalized approach to each client. This office is not just about paperwork and premiums; they’re about building relationships, saving money, and ensuring my family’s security. If you’re looking for an insurance partner who genuinely cares and will have your back, I highly recommend reaching out to them."
We responded:
"Thank you, Michelle we stive to build relationships while making sure your auto, home and life is properly protected. "
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brandon mankin

November 18, 2024

5  out of  5
rating by brandon mankin
"Just switched to State Farm from Erie and Argel saved me a ton and also got me better coverages!! Easy and fast experience with no B.S which I love."
We responded:
"Thanks Brandon for the 5 star review we are always ready to help great people with their home and auto."
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Jim J

October 28, 2024

5  out of  5
rating by Jim J
"Gina was very helpful and professional. She solved my difficult problem quickly and answered all of my questions. We got a great result and a fair price. I would highly recommend State Farm."
We responded:
"Thanks so much Jim. Glad to have you with us for your home and auto."
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Sandra

June 26, 2024

5  out of  5
rating by Sandra
"I had an excellent experience thanks to Damon."
We responded:
"Thank you so much for the kind words about our team members. Welcome to the agency we are here to help things go right. "
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Marianne Kaplan

April 19, 2024

5  out of  5
rating by Marianne Kaplan
"I am so grateful I connected with Mike Hagan from Chris Madonna's group. My mom was a client of theirs for many years before she passed, and always spoke so highly of them. When it came time for me to look for a new insurance agent they were the first ones I called. Mike was extremely informative and patient with me. He didn't just simply answer my questions, he explained everything in detail so I could make the best decision for my family. He explained that his job is not to "sell" me insurance but to educate me, which made me feel comfortable asking questions. Mike is very responsive and easy to talk to. I could never get a hold of my last agent, and when I did she was never able to help me. I am so happy we made the switch to State Farm and feel confident that we are in really good hands with Mike. I cannot thank him enough for his help, time and patience."
We responded:
"Thank you for the outstanding review, we strive to be your risk advisors not salespeople. We look for to our long relationship. "
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Joli Ecker

April 11, 2024

5  out of  5
rating by Joli Ecker
"Chris and his team are A++!! Argel is a rockstar to work with answering all of my questions and provided a full explanation of all benefits and services State Farm can offer. I have shopped around for best pricing and top level insurance benefits, and the Madonna StateState Farm team has far exceeded my expectations!"
We responded:
"Joli, you are too kind, thank you again for trusting Argel and the Team. "
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hoàng hà trần

April 4, 2024

5  out of  5
rating by hoàng hà trần
"Agent Argel Pettit helped me find the best quote for car and rental insurance."
We responded:
"We always work within you budget to get you the best auto insurance for the best price. Thank you."
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Kenneth Paulus

February 5, 2024

5  out of  5
rating by Kenneth Paulus
"Mike Hagan met our expectations. He listened to our needs and addressed our concerns. He is very professional and knowledgeable. Thank you Mike."
We responded:
"Thanks Ken, really appreciate the perspective from our policy holders, we strive to meet coverage, protection and value."
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Gerri Miklowcic

January 6, 2024

5  out of  5
rating by Gerri Miklowcic
"My agent was polite. knew exactly what needed to be done and did it expeditiously. WAY BETTER than all of my recent customer service experiences at other companies."
We responded:
"Thank you so much we work hard for our policy holders to have an experience that they should receive, especially when shopping for auto, home and life insurance. "
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Jim Spofford

December 4, 2023

5  out of  5
rating by Jim Spofford
"Argel and Chris were great to work with, and saved me a lot!"
We responded:
"Jim, thanks a bunch for the 5 star review, we are always here to help find the best decisions and coverages on your policies. "
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piasuk

October 11, 2023

5  out of  5
rating by piasuk
"Excellent service. Mike took the time to consider my individual situation, and advise me on my options, which resulted in a satisfying outcome. Thanks, Mike!"
We responded:
"Thank you for allowing our team to help with your auto, home and life insurance, we are excited to build our relationship. "
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John Schott

September 19, 2023

5  out of  5
rating by John Schott
"I have been a lifelong State Farm Insurance customer in four different states. I am very pleased that I connected to Chris Madonna's Agency in West Chester, PA. I have done business with Chris as well as with Mike Hagan. Mike is a good communicator...quick to respond and to follow up. He is professional and knowledgeable. If you were to do business with them, I'm confident you would be pleased. In addition, my Dad was a State Farm agent. He set the bar high, so my praise of them is not without consideration."
We responded:
"John, thank you so much as I know the family does bleed State Farm red, we strive to help our neighbors and deliver on our promises. We look forward in growing our relationship. "
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pcunning11

June 30, 2023

5  out of  5
rating by pcunning11
"Mike was really receptive and came to our house (at our invite!!) to review documents and finalize details and make the process really easy!"
We responded:
"Our team is always here, weather in the office, out for lunch or in home. We always strive to help our policy holders understand their risks and concerns. Thank you for trusting your home ,auto and life with us."